Ancillary support is designed for small enterprises with lower workload with higher downtime tollerance, as per package feature it is cost-efficient.
Premier support meant for medium to large scale enterprises with minimum downtime tollerance, it comes with proactive services in 24x7 and 8x5 service level agreement.
Mission Critical support is specifically designed for enterprises with no downtime tollerance such as banks, ports, air lines and etc. It comes with proactive services in 24x7 service level agreement and dedicated support engineers.